We’re here. Really.
Real people, not bots — whether you’re starting treatment or already on one.
Send us a message
Tell us what you need and we’ll get the right person back to you.
Find the right treatment.
Browse what we treat and what each option involves. If none of it looks like what you need, write to us instead — that is what the form is for.
- Patient support
- support@example.invalid Replies within 2 hours
- General enquiries
- hello@example.invalid Replies within 4 hours
- Support hours
- 0800 000 0000 Monday to Friday, 8am–8pm
- Registered address
- Placeholder House, 1 Example Street, London EC1A 1AA
You might find the answer right here.
The four we are asked most often before anyone fills the form in.
How quickly will I hear back?
Within one working day, and usually the same morning or afternoon. Anything clinical goes to a pharmacist rather than to a queue, so the answer comes from someone who can actually act on it.
I am not a patient yet. Where do I start?
With the online assessment rather than with this form. It takes about ten minutes, you can stop and come back to it, and a pharmacist reads it before anything else happens. Nothing about it is automated.
Can I pause or cancel?
Yes, at any point. Your pharmacist can pause treatment if you need a break, and a monthly plan can be cancelled without notice and without a fee.
Do you deliver everywhere in the UK?
Across mainland UK, in plain packaging with nothing on the outside to say what is inside or who sent it. Some treatments cannot be sent to a locker or a collection point, and you will be told which at checkout.